Complaints
At Complete Rehab Ltd we are dedicated to providing you with the highest standards of clinical care and customer service throughout your time with us. We will explain our approach to handling your feedback and provide you with a step by step approach to making a complaint.
How to make a complaint
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Contact your healthcare advisor to raise your concerns - they will acknowledge your query with 2 working days and aim to deal with your query with 28 working days following this.
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If after speaking to your healthcare advisor the matter is still unresolved you can either make contact with a Complete Rehab Ltd.
If you would prefer to write to us our postal address is;
Head office
128 City Road
London
EC1V 2NX
How we manage your complaint
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An appropriate Manager or Partner will conduct an investigation into your concerns
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We will discuss the outcome of our investigation with you and inform you how we intend to resolve your concerns
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We aim to resolve all complaints within ten working days from receipt of the complaint
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If you are not happy with the response you can contact www.ombudsman.org.uk or for data breach's you can contact www.ico.org.uk